25 thousand officials are out of a job. Artificial intelligence will take over their work

The Dutch government plans to lay off up to 25,000 civil servants, representing 16% of its workforce, as artificial intelligence will take over their roles. This move aims to save €3.5 billion annually by 2035. AI will handle citizen inquiries regarding taxes, social benefits, and permits, reducing the need for in-person visits. The government cites a significant increase in public sector employment, with 160,000 employees, a 41% rise since 2018. Unions oppose the cuts, fearing increased workloads for remaining staff and a decline in service quality. The automation topic is sensitive due to a previous scandal involving wrongful accusations against families by tax algorithms, leading to a government resignation in 2021.