‘Picking up your package outside will become the norm.’ And so PostNL is fully committed to lockers and pickup points.

PostNL is shifting towards more automated package pickup options, anticipating that 40% of deliveries will occur outside the home by 2031. CEO Pim Berendsen emphasizes consumer preference for flexibility over rapid delivery, noting that 80% of online orders are non-urgent. The company plans to increase its number of package lockers significantly, investing €50 million in 2027 and 2028 to expand from 2,000 to 7,500 lockers. This strategy aims to reduce delivery costs and improve efficiency, while maintaining existing pickup points. Berendsen assures that this transition will not lead to job losses, as the market for home deliveries continues to grow. PostNL also collaborates with other delivery services to optimize locker usage and address urban congestion.