Advogado pode passar na frente no atendimento ao público?

In August, the President of the Bar Association, Dr. João Massano, visited AIMA in Lisbon and observed long queues and inadequate service conditions. The Bar Association has acknowledged ongoing issues affecting not only AIMA but also other public agencies. They have established protocols to improve communication and reduce conflicts, emphasizing that lawyers' preference in service is not a privilege but a necessity for their clients. This preference allows lawyers to expedite processes for clients who cannot afford delays. However, the system often fails to respect this legal guarantee, leading to frustrations for both lawyers and clients. The article highlights the need for better organization and digital solutions to streamline services and protect clients' rights. It also sets the stage for a series discussing rights and the dynamics of public service queues in Portugal.