Office uncertainty. India and AI threaten workplaces

International companies are reducing jobs in Poland's service centers due to automation and AI, with significant layoffs expected. Nearly 33,600 employees are projected to be affected this year, with major firms like GSK announcing cuts. The trend reflects a shift from outsourcing to cheaper markets to automation-driven job losses. Many white-collar workers feel insecure about their jobs, with 49% fearing layoffs. While the Polish business services sector has seen growth, competition from countries like India poses a greater immediate threat than AI. Experts predict a potential 10-15% reduction in jobs by 2030 due to generative AI, alongside ongoing restructuring and consolidation in various industries.