Pec, 3.5 billion messages in 2026: the new challenge is Europe

The use of certified email (PEC) in Italy has grown significantly, with 20 million active accounts and an expected 3.5 billion messages by 2026. A study shows that 45% of users engage with PEC weekly or monthly for various administrative tasks. Nearly 3 million have registered their PEC as a digital domicile for official communications. The professional sector leads in usage, with 78% of professionals using PEC daily. The main benefit cited is process simplification, especially in fiscal matters. However, 55% of organizations face challenges due to lack of international interoperability. The eIDAS 2 regulation aims to enhance certified electronic delivery services across Europe, ensuring legal certainty in cross-border communications.