Complaints against TAP fall by 24%, but complaints about service soar

TAP saw a 24% decrease in complaints in 2026, totaling 222, but issues with service quality surged, now accounting for 39.2% of complaints. Complaints about delays and cancellations dropped significantly, while financial issues became the second largest source of discontent. TAP's reputation remains low, with a satisfaction score of 19.9 out of 100 and a conflict resolution rate of only 11.7%. As TAP prepares for Lufthansa's investment, monitoring customer dissatisfaction is crucial, highlighting the importance of service quality and effective support in passenger satisfaction.