Energy consumer complaints increase by 47% in the 3rd quarter

Consumer complaints about energy increased by 47% in Q3 2026 compared to the same period in 2025, despite a 12% decrease from the previous quarter. The ERSE reported 6,442 complaints from July to September 2026, with billing issues being the primary concern. The electricity sector accounted for 68.9% of complaints, while the electronic complaints system was used for 84% of submissions. Additionally, the ERSE received 1,679 intervention requests, marking an 11% decrease from the previous quarter but a 58% increase year-on-year. Most cases were resolved within 90 days, showing improvement in response times.