The court did not agree with Exim Tours' arguments regarding the penalty of 20 million PLN from UOKiK

The Polish antitrust office confirmed that Exim Tours violated consumer rights by unilaterally changing trip conditions without contractual basis. The company failed to inform travelers about their right to cancel contracts without fees. UOKiK imposed a record fine of 20 million PLN on Exim Tours for these practices. The company has since ceased these actions and plans to refund improperly charged fees to consumers. Exim Tours, one of the largest travel agencies in Poland, reported significant revenues in 2025.