Insurer says that Glória's elevator "was not reliable"

The insurance company Fidelidade contested a compensation claim related to a fatal elevator accident in Lisbon, stating the elevator was not highly reliable. This position surprised the victim's family, as it implies acknowledgment of the elevator's unreliability. The accident, which occurred on September 3, 2025, resulted in 16 deaths and 24 injuries, primarily among foreign tourists. The family's lawyer emphasized that the compensation process is separate from criminal responsibility and criticized the insurer's attempt to shift blame to criminal liability. Fidelidade clarified that the compensation amounts are based on legal standards and do not reflect the value of a life.