No one will be treated as a thief if they return an unopened iPhone box

Apple is introducing a new security technology in its stores that allows employees to check iPhones without unboxing them. This innovation aims to streamline the return process and reduce customer frustration. The Presto system will enable diagnostics on the device while it remains sealed, ensuring it is intact before processing refunds. This change is expected to benefit both customers and Apple by minimizing fraud and lowering repackaging costs. However, it may disadvantage those attempting to return fraudulent devices.