Student complex Utrecht accessible only with digital key, residents are fed up

Residents of a student complex in Utrecht are frustrated with the requirement to use a mobile app for building access. A physical key is available for purchase at a high cost, leaving those without a charged phone reliant on neighbors for entry. Complaints about the app's reliability have surfaced, with some students reporting numerous failed attempts to unlock the door. SSH, the housing provider, has been approached by a tenants' organization for solutions, including providing physical keys and charging stations, but SSH sees no need for changes. Concerns about safety have arisen due to incidents of unauthorized individuals entering the building, exacerbating residents' feelings of insecurity.