Officials are using AI on their own. Often without regulations and safeguards.

A survey among Polish cities reveals that only 27.5% have implemented AI systematically, while many officials use tools like ChatGPT informally. Kraków and Gdynia are examples where AI is integrated into daily operations, aiding in tasks such as summarizing and responding to inquiries. However, smaller municipalities often lack formal guidelines for AI use, relying on informal practices. Experts suggest that these smaller offices should start with simple tasks and develop clear regulations to ensure proper use and information protection.