A reforma em frente ao espelho

The article critiques the recent speeches by the Minister of State Reform, highlighting the lack of genuine reform in government processes. It praises the principle of 'once only' for citizen interactions but notes that many proposed ideas are not new. The author emphasizes the need for real-time government that integrates services rather than merely digitizing existing bureaucratic processes. Concerns are raised about the reliance on AI for decision-making without accountability and the potential inequities in service delivery. The piece calls for a focus on meaningful reform that prioritizes citizens' life events over fragmented administrative acts.