AI was supposed to do our shopping and reservations. Giants admit that something went wrong

The anticipated breakthrough in e-commerce with AI agents has not materialized as expected. Despite some growth in AI-assisted shopping, consumer trust remains low, with many preferring to handle transactions themselves. Companies like Shopify and Uber report minimal engagement from AI agents, highlighting a significant trust gap. Studies show that only a small percentage of consumers are willing to let AI handle bookings or purchases. While some firms continue to invest in AI technology, the overall sentiment suggests a challenging road ahead for widespread adoption.