AIMA reduces complaints about communication, but complaints about delays reach a record in 2026

Complaints regarding communication difficulties with the Agency for Integration, Migration and Asylum (AIMA) have decreased but remain significant. Analysis shows that issues obtaining information dropped from 13.51% in 2024 to 10.42% in 2026. However, waiting times have worsened, rising from 10.55% to 18.28% over the same period, becoming the second most common source of dissatisfaction. Common complaints include incorrect residency permits, unreceived documents, and issues with online appointments. Between October 2023 and November 2026, 5,328 complaints were recorded, averaging 147 per month. The data indicates persistent structural problems affecting citizens, with a satisfaction index of only 18.7%.