They charged 60 euros at "own terminals" at the airport

On September 19, the Public Security Police (PSP) received a complaint from a foreign passenger at Lisbon's Humberto Delgado Airport, alleging that airport staff demanded an extra fee for her luggage at the boarding gate. Less than a month later, Ryanair reported a similar issue, leading to an investigation into an organized scheme by Groundlink employees who approached passengers, particularly older foreigners, demanding additional payments for luggage that supposedly exceeded airline regulations. The PSP identified six employees aged 20 to 40, who were charged with fraud. They collected payments directly, often in cash or via personal electronic payment methods, without passing the money to the airline. The investigation revealed multiple incidents of this nature, although no passengers were actually prevented from boarding. The case is now under inquiry by the Public Ministry.