Consumption opens a sanctioning file against a bus company for deceptive practices in pricing and abusive clauses

The Ministry of Social Rights has initiated a sanctioning file against a bus company for unfair practices, including misleading pricing and abusive clauses regarding ticket refunds. The company allegedly failed to display the full ticket price upfront, violating consumer protection laws. This practice, known as 'drip pricing', was prohibited by a recent law aimed at ensuring transparency in pricing. Additionally, the company reportedly did not refund management fees for canceled trips, which could be deemed abusive under consumer law. The ministry highlighted that this is the second sanctioning file opened this year for similar deceptive pricing practices.