When tradition meets digitization. Technology in HR

The article discusses how Lilou, a premium jewelry brand, integrates technology into its operations, particularly in HR and customer relations. Joanna Plesiewicz, HR director, emphasizes the importance of maintaining personal connections while leveraging digital solutions. The company has streamlined hiring processes and enhanced manager autonomy through technology, allowing for quicker decision-making. Marcin Mika from ADP Polska highlights the generational gap in expectations regarding HR services, noting younger employees prefer mobile solutions. The article concludes that technology in HR transforms roles rather than replacing humans, fostering efficiency and value creation.