PZU strongly embraces AI. "A lasting change in the way of working"

PZU's AI Transformation program aims to enhance operational efficiency and customer service through AI solutions. The initiative involves employee engagement and the development of technological foundations for AI applications. Key areas identified for AI implementation include customer service, claims processing, and risk assessment. The program has already seen significant employee participation, with 9,000 staff using an AI assistant for various tasks. PZU is committed to integrating AI into its business processes, ensuring a systematic approach to technology modernization and skill development.